Información sobre Covid-19
La seguridad de nuestros clientes y colaboradores es nuestra prioridad. Siempre hemos cuidado de nuestros huéspedes ¡Son nuestra familia! con más razón ahora, cumplimos y excedemos todos los protocolos de desinfección y seguridad. Venga con confianza, nos da mucho gusto cuidarlo y servirle:
Tenemos un filtro de acceso, en donde toda persona que ingrese al hotel deberá tener una temperatura menor a 37°, desinfectarse las manos con gel antibacterial y el calzado en solución sanitizante, usar tapaboca y mantener la sana distancia mínima de 1.5 mts en todo momento.
Todas las superficies de alto contacto como el mostrador de recepción, la barra, mesas y sillas son desinfectadas constantemente, después de cada uso.
Todas las áreas públicas (baños, lobby, pasamanos de escaleras, pasillos, pisos) son desinfectadas cada 2 horas durante el día.
En las habitaciones, en cada check-out se desmontan todas las cortinas y se lavan con agua caliente al igual que la ropa de cama y de baño. El colchón y toda la habitación se rocían con desinfectante y se deja vacía por 1 día completo. Al día siguiente se ventila y se limpia en forma profunda.
Para el desayuno, solicitamos al huésped que llene un formato con lo que desea ordenar y desde la cocina se lo servimos y lo llevamos a su habitación o al área de restaurante si lo desea (no se monta el bufet por el momento).
En la cocina, la loza y utensilios se desinfectan con Yodo después del lavado con detergente.
Todos los suministros (botellas de agua, refrescos, vinos y licores, abarrotes, frutas y verduras) son desinfectados antes de introducirse a las alacenas y refrigeradores.
¿Tienes alguna duda en particular? ¡Por favor, compártela con nosotros!
Regarding the CDC Mandate Requiring Covid-19 Testing to Enter the United States
Covid testing, required for boarding international flights arriving into the US, are available at Hotel Mercurio beginning January 23. Beginning on January 26, all passengers on flights arriving in the US must have proof of a negative test result.
The NAAT/PCR test, required for international flights arriving in Canada, are also available at Hotel Mercurio.
Lab technician and chemist will be on site daily, Monday-Friday, 5 PM to 8 PM and Saturdays 10 AM to 1 PM. Results and required test documentation for the rapid test will generally be available in an hour. Reservation for testing is recommended, but walk-ins are also welcome.
Tests are available to everyone who needs one, not just for hotel guests.
Hotel Mercurio continues at the vanguard in providing Covid-safe lodging, service to the community and fun, exceeding required government protocols and providing the essential services to make your visit to Puerto Vallarta unforgettable!
Greetings from your favorite, but rather quiet paradise, known as Puerto Vallarta! And please accept a warm and caring virtual hug from all of your friends at Hotel Mercurio! We hope to welcome you just as soon as you are ready to travel again.
As you probably already know, the US Centers for Disease Control (CDC) have published new requirements for all passengers arriving from international destinations, including Mexico. As the new regulation was just published, and will take effect on January 26, there has been some confusion, particularly with regard to which type of COVID-19 test will be required for boarding your flight to the US., where to get the test, and at what cost. We have diligently investigated the requirements and options, and are happy to share our findings with you now. Please keep in mind that things can change rapidly in this unprecedented environment of global pandemic, so it’s always a good idea to reconfirm details and information prior to travel.
According to new rules for incoming international flights arriving in the US, announced by the US Centers for Disease Control, passengers arriving in the US must show a negative result for COVID-19 by viral test. A “viral test” is not an antibody test that detects the existence of antibodies to the virus. Antibodies indicate a prior infection. A viral test shows the existence of an active case of COVID-19. There are several types of viral tests.
Which viral test is accepted?
The CDC guideline states that either “NAAT” or “Antigen” test results are acceptable (see link below for the CDC website for answers to additional questions you may have).
The class of tests known as NAAT (Nucleic acid amplification test) are done by swabbing the nose or mouth or collecting saliva. The test detects a part of the virus’s genetic material. It has been considered the best test to determine if someone was recently infected with the virus, but more recent rapid tests have improved their reliability significantly. NAAT, and the similar PCR (Polymerase Chain Reaction) are currently required for international flights arriving to Canada, and they are accepted for arrivals in the US. These tests generally require 24 to 48 hours to obtain a result.
The US also accepts what is known as an “antigen test.” These tests are done by swabbing the nose. Instead of detecting the virus’ genetic material, they detect a protein on the virus. These are available as “rapid” tests that can be done in medical offices and other settings by trained lab technicians. The faster results make this a very useful test, and the latest generation of these tests are significantly more accurate than earlier rapid antigen tests.
Where and when can I get tested?
Hotel Mercurio has partnered with a reputable licensed local laboratory, Laboratorios San Pedro, for COVID-19 testing. A trained laboratory technician will be at the hotel daily, Monday through Saturday.
Monday to Friday Hours: 5:00 PM to 8:00 PM,
Saturday Hours: 10:00 AM to 1:00 PM.
Testing at Hotel Mercurio can be arranged at other times, but there will be a small additional charge.
Lab testing prices are very competitive with the services available at local private labs, clinics, and hospitals. Current pricing for testing during regular hours:(subject to change):
$1300 pesos (about $70 USD) for the rapid test, and (1 hour result, approximately)
$3,700 pesos (about $200 USD) for the NAAT / PCR test. (24 - 48 hour result)
A written, stamped document showing your result for the rapid antigen test will generally be available in less than an hour. You are welcome to wait at our poolside bar/restaurant while you await your results. The results for a NAAT / PCR test, ( the test required for Canadians returning) will be provided between 24 - 48 hours. You will need to return to Hotel Mercurio for NAAT / PCR results, or the document can be emailed or messaged to your cellular device.
For the rapid antigen test, we recommend scheduling your test 1 to 2 days prior to your departure. For the NAAT / PCR test, you should schedule your test 2 to 3 days prior to departure. The test must be done no more than 3 days (72 hours) prior to your flight.
Can I get my test at Hotel Mercurio if I am not a hotel guest?
Yes! The lab technician will be available on site, during the hours noted above. We recommend that you contact us in advance to make a reservation for your test, but walk-ins are welcome.
To make a reservation, call or message our reception desk at Hotel Mercurio:
Cellular (Whatsapp): (+52) 322-105-8669
Telephone: (+52) 322-222-4793
US/Canada Toll Free: (+1) 866-388-2689
Remember to schedule your test no more than 72 hours from your flight time.
Is it safe to visit Puerto Vallarta?
All of us in Puerto Vallarta are very concerned that testing requirements may persuade many tourists to cancel or delay travel plans. We hope that will not be the case as the tourism-dependent economy (and our own financial position at Hotel Mercurio) continue to be in a deep and sustained state of crisis. At Hotel Mercurio, we believe strongly that by following the protocols we all know by now, visiting Puerto Vallarta can be as safe as being in nearly any other city (likely including your own).
Management and staff at Hotel Mercurio have undertaken strict, well-considered and documented steps to exceed required cleaning and hygiene protocols throughout the hotel property. We’ve literally attempted to “think like a virus” to imagine all the surfaces where a virus might like to hang out. Staff are required to maintain a record of all cleaning, much of which is done every 2 hours. We suspended our famous (and always packed) Sunday pool party, “Beers Boys & Burgers” last March and will not resume until we, and the public health scientists we trust, say it’s safe to party again. Our occupancy in our pool / bar/ restaurant area is limited to ensure safe distancing. And our rooms aren’t just wiped clean with sanitizer, we actually fog rooms after each check-out with an aerosol sanitizer. Of course, masks, hand sanitizer and temperature check is required for every individual entering the property.
Feel free to email us at email@example.com for any COVID-19 testing questions you may have, and to plan your next visit to Puerto Vallarta. If you are ready to travel (and we all have our own comfort level), you’ll find that our rates have NEVER been this low! Despite the low rates, we still offer all the benefits and extras you’ve always enjoyed. The amazing breakfast (and now Drag Brunch on Sundays with mimosas and bloody marys!); the welcome drink and the tray of house-made chocolates on arrival; the free laundry service; the daily maid service; the new and even better sandwich and snack menu; Jorge’s amazing cocktails; the caring and attentive staff... it’s all still here, only missing YOU!