Hotel Mercurio - Puerto Vallarta, Jalisco, 48380, Mexico

Reservation Policy

Your reservation will require a deposit equal to one night stay. When you confirm your reservation, we will charge to your credit card the one night deposit on our secure site. Once your deposit has been processed, we will issue a confirmation e-mail letter for your stay.

Refunds in the event of cancellation of your reservation will be granted according to the following:

During peak periods including:

• Christmas - New Years period ( Dec 20th to Jan 02nd)
• Thanksgiving Week,( Nov 20th to Nov 30th
• Easter week ( April 9th to April 16th)
• During the entire month of February

If we are advised of your cancellation more than 21 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing.

If you advise us of your cancellation less than 21 days prior to your arrival during these peak periods, no refunds will be granted for your 1-night deposit.


During  High Season (December 15 until after Easter week):All dates except those peak periods noted above

If we are advised of your cancellation more than 14 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing.

If you advise us of your cancellation less than 14 days prior to your arrival during this period, no refunds will be granted for your 1-night deposit.


During Low Season (beginning after Easter until December 15)

If we are advised of your cancellation more than 7 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing.

If you advise us of your cancellation less than 7 days prior to your arrival during this period, no refunds will be granted for your 1-night deposit.

Reservations