Cancellation, refund and privacy policies.

Your reservation will require a deposit equal to one night stay. When we receive your reservation or information request, we will send a reply by e-mail, including instructions for completing the deposit on our secure site. We accept VISA, MasterCard, American Express, and Discover. Once your deposit has been processed, we will issue a confirmation e-mail letter for your stay.Refunds in the event of cancellation of your reservation will be granted according to the following

During peak periods including:

  • Christmas - New Years period ( Dec 20th to Jan 2nd).
  • Thanksgiving Week,( Nov 20th to Nov 30th).
  • Easter week ( April 9th to April 16th).
  • During the entire month of February.If we are advised of your cancellation more than 21 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing. If you advise us of your cancellation less than 21 days prior to your arrival during these peak periods, no refunds will be granted for your 1-night deposit.

During High Season:

  • December 15 until after Easter week, all dates except those peak periods noted above.If we are advised of your cancellation more than 14 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing. If you advise us of your cancellation less than 14 days prior to your arrival during this period, no refunds will be granted for your 1-night deposit.

During Low and Mid Season:

  • Beginning after Easter until December 14.If we are advised of your cancellation more than 7 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing.

If you advise us of your cancellation less than 7 days prior to your arrival during this period, no refunds will be granted for your 1-night deposit.

Privacy Policy

This Privacy Policy governs the manner in which LSPC Investments, LLC (including its subsidiary companies: LSPC Mexico, LLC; LSPC Propiedades, S de RL de CV; and Hotel Mercurio) (collectively referred to as "LSPC") collects, uses, maintains and discloses information collected from users of this Web site (each, a "User").

Privacy

Users' privacy is very important to LSPC. LSPC is committed to safeguarding the information Users entrust to LSPC. This Web site is not directed at children less than 18 years of age.

The Information We Collect

LSPC may collect personally identifiable information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users are invited to volunteer such information. LSPC may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We may use "cookies" to track how Users use our Web site. A cookie is a piece of software that a Web server can store on the Users' PC and use to identify the User should they visit the Web site again. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our Web site.

How We Use Information

LSPC may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by LSPC and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with LSPC and such affiliates, independent contractors and business partners.

LSPC may also use information collected through our Web site for research regarding the effectiveness of the Web site and the marketing, advertising and sales efforts of LSPC, its trusted affiliates, independent contractors and business partners.

Disclosure of Information

LSPC may disclose information collected from Users to trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined above.

We may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, we may transfer information collected from Users in connection with a sale of LSPC's business.

Maintenance of Information

Information about Users that is maintained on our systems is protected using industry standard security measures. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.

Questions

Users may direct questions concerning this Privacy Policy by email to paulcrist@hotel-mercurio.com